What action is NOT allowed for a representative appointed by an EMA during the complaint process?

In the context of a complaint process involving an Emergency Medical Assistant (EMA), the representative appointed by the EMA plays a supportive role but is not permitted to act on behalf of the EMA in all aspects. The representative can provide advice to the EMA and participate in the investigation, which ensures that the EMA remains informed and supported throughout the process. However, the key limitation is that the representative cannot speak on the EMA's behalf, as this might compromise the integrity of the complaint investigation. The EMA's personal input and testimony are crucial for the accuracy and fairness of the process, and allowing a representative to communicate in place of the EMA could lead to misunderstandings or misrepresentations. Thus, maintaining the EMA's direct involvement is essential for a transparent and just resolution to the complaint.